Expedited Shipping Options

All expedited orders placed before 2 p.m. central time (CT) on business days (Monday through Friday) will be processed and shipped that day. Orders received after 2 p.m. CT will ship the following business day. If your order is placed on a Saturday, Sunday or a postal holiday, it will ship the following business day.

During busy times, such as holidays or site-wide sales, it may take up to two or three days to process an order, but expedited, paid shipping orders always jump the line! Not only will your order be sent via a priority service, it will also be processed before those with standard shipping.

Orders sent to Alaska, Hawaii or PO boxes must be shipped via USPS and do not qualify for expedited shipping options.

If weather-related issues cause a delay in your package delivery, Le Studio Image Hair Company cannot refund your shipping charges.

The following expedited shipping options are for the Contiguous U.S. Please add between 1-3 additional days for Alaska and Hawaii.

UPS Ground – $7.95

Once shipped, UPS Ground packages will be received in 3 business days.

2 Day Shipping – $14.95

This option guarantees your shipment in 2 business days. Your package will arrive before 7 p.m. on the day of delivery.

Next Day Shipping – $29.95

Next day orders must be shipped to your billing address. Orders will be shipped the same day if received before 2:00 p.m. CT Monday through Friday. If received after 2:00 p.m. CT or if received on Saturday or Sunday, it will be shipped the following business day and received by 7 p.m. on the business day after that.

International Orders

Freight Forwarders

If you ship your order to a freight forwarding company, LE STUDIO IMAGE HAIR COMPANY.COM cannot be held liable for any transaction with a forwarding company. Once delivery is confirmed by UPS or USPS, LovelySkin.com is no longer liable for the package. Please be aware that items purchased from LovelySkin.com are only warranted within the United States.

ORM-D

Orders containing regulated materials for domestic transport (Class ORM-D) such as aerosols, perfumes, certain and products with high alcohol content may only be shipped via ground transportation within the Continental U.S. This includes nail polish, hairspray and more. Please allow up to 3-15 business days for delivery when selecting the free standard shipping option.

Combined Shipments

If two or more orders are submitted within one day that will be shipped to a single address, LE STUDIO IMAGE  HAIR COMPANY will combine the orders into one shipment. Combined shipments allow LE STUDIO IMAGE HAIR COMPANY

to help the environment by reducing the amount of packaging products and carbon fuels to deliver the products. When the package is delivered, please look carefully through the environmentally friendly packing materials, verifying you have received the products for all orders. To learn more about our eco-friendly practices, read below.

Holiday Shipping

In observance of federal holidays, our customer care center and warehouse are closed on the following days:

New Year’s Day

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Christmas Eve

Christmas Day

New Year’s Eve

Undelivered, Missing and Damaged Packages

Lost, Stolen and Damaged Packages

Please report lost, stolen or damaged packages to our Customer Care Team immediately so we can begin investigating the issue. Lost, stolen or damaged shipments must be reported within 14 days of the shipment’s estimated delivery date.

When reported damaged packages, photos showing damage to the shipping box and affected products will be requested at the request of the shipping courier.

When selecting free shipping at checkout for orders within the U.S., we use either USPS or UPS for our shipping carriers. This is determined at the time your order is scanned to ship, and based on several factors, mainly the carrier that will get your order to you the quickest.

If you elect to release the carrier of liability for your package, this in turn releases Lestudioimagehaircompany.com for any liability in the event your order is damaged in transit, or unable to be located after being scanned, delivered as addressed, to the address input or selected at the time your order was placed.

AGAIN WE ENCOURAGE YOU TO KEEP THE UPS OR USPS COVERAGE INTACT AS THIS WILL PROTECT YOU SHOULD YOUR PACKAGE BE LOST OR DAMAGED. LE STUDIO IMAGE CANNOT BE RESPONSIBLE FOR ANY LOSS OR DAMAGE IF YOU ELECT TO RELEASE THE CARRIER OF LIABILITY.

Refused/Undeliverable Packages

If for some reason your package is refused or undeliverable, you will be charged a $15 fee for UPS and USPS packages. Please double-check that your shipping address is correct before you place an order to avoid incurring this fee.

Change of Address after Shipment

Due to our highly automated system, orders placed at LE studio image hair company are started within minutes of placement, making changes very difficult to implement. For this reason, address changes after an order has been placed are not available at LE studio image hair company except in very special circumstances. Due to new rules with our carriers, we are rarely able to make it happen. We apologize for this inconvenience.

If you need to change the delivery address of your package after it has been shipped, please note that there is a $15 fee to re-route the order if this is an option. This option is only available for UPS orders (excluding UPS Sure post) and they are rarely able to offer this option. Please note that any change in address will delay the arrival of your package and is not guaranteed.

If a package cannot be delivered due to an incorrect address, it may be returned to Le studio image hair company as undeliverable and a $15 return to sender fee ($30 fee for international orders) will be assessed. Many misaddressed packages are lost in transit, in which case there will be no refund. When there is a fee assessed, it is because Le studio image hair company is charged a fee by the shipping service (UPS, USPS, DHL or other) when packages are returned to us as undeliverable. Any shipping fees paid at the time of order are non-refundable, as Le studio image hair company does cover some of the cost involved in outbound shipping. To avoid this charge, please ensure your shipping address is correct before placing your order. Thank you for your understanding.

Eco-Friendly Practices

The packages Le studio image Hair Company sends out are also eco-friendly. Our signature boxes are made from post-consumer recycled material. We encourage our customers to recycle or reuse these boxes.

Occasionally we will use alternative packing materials, which may include bubble wrap, foam wrap, kraft paper, other packing peanuts or honeycomb wrap for small orders. These packing materials are reused; we either received these materials as samples, part of an inbound shipment or they were brought in by friends and family in their desire to minimize waste.

Le Studio Image hair company supports the benefits of going green in all aspects of the company. We encourage all of our employees to treat the planet with respect. Each break room has an area to recycle cans, plastic and cardboard. We also recycle paper and other office materials whenever possible.

Lestudioimagehaircompany.com reserves the right to refuse any order.